A comment is just
the beginning.
A price enquiry. A delivery question. A customer who needs help. Give each one a useful reply path, and turn the interaction into a conversation.
Meet your everyday favourite.
Different intent. A different path.
Start with the interaction.
Bring supported comments and messages into a flow.
Give each intent a path.
Recognise a question, buying interest or a request for help.
Keep the conversation going.
Reply, continue with a message or let your team step in.
Choose where it starts.
Shape what happens next.
Start with a supported customer interaction, such as a comment on an Instagram post. Then choose a compatible template and build the reply path around the conversation you want to have.
Triggers, actions and templates depend on the channel you select. Start there to see the options available for your flow.
Explore the documentation
Build your flowComment. Understand. Continue.
Your reply paths.
I need help with my order, please.
Hi Ada. Could you share your order number so we can help?
It’s order #1042. Can I change the delivery address?
Your team can continue hereI can help with that. What address should we use?
Keep the conversation.
Bring in your team.
An automation can start the exchange. When a question needs a person, your team can read what has already been said in the shared inbox and continue from there.
- Keep automated and manual replies together.
- Read the original request before replying.
- Pause the bot while your team replies.
From the first interaction
to the next useful step.
- 1
Choose a trigger
Pick the supported interaction that should start your flow.
- 2
Build the reply path
Decide how each kind of question should be handled.
- 3
Connect the next step
Continue the conversation or let your team pick it up.
A little more about automations.
Here are some helpful answers about Waabot.
Still have questions?
Talk with our sales team to better understand the scale of your business and recommend the right plan for you.
Make the next part work together.
Connect your reply paths to the rest of your customer conversations.
Give every enquiry a useful next step.
Choose the interaction, shape the reply path and keep your team close to the conversation.
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