Remember more
than a name.
The question they asked. The product they liked. What to follow up on. Keep customer details, useful answers, tags and notes together in Waabot.
“Size 40, around ₦30,000.
Something comfortable for work.”
- Interested in
- Everyday Runner
- Shoe size
- 40
- Budget
- ₦30,000
Follow up with colour options.
Keep the useful answers.
Save the details that help you understand what someone needs.
Add a little context.
Use tags and notes to make the enquiry easier to pick up.
Follow up with purpose.
Return to the conversation with a relevant next step.
Find the context.
Know what comes next.
Useful answers, a clear tag and a note for the next conversation. Keep the details together so your team can understand the person behind the enquiry.
Customers & leads| Customer | Interested in | Enquiry |
|---|---|---|
| Everyday Runner | Product enquiry | |
| Order #1042 | Order help | |
| Everyday Crossbody | Product enquiry |
Tolu
tolu@example.com- Interested in
- Everyday Runner
- Shoe size
- 40
- Budget
- ₦30,000
- Looking for
- Comfortable work shoes
Looking for work shoes in size 40. Follow up with the available colour options.
Pick up with a reason
to reach out.
Read what the customer already shared. Return to the shared inbox and continue with an answer, a recommendation or the detail they were waiting for.
Keep the next message relevant to that person, so they don’t have to start the conversation again.
Explore the shared inboxWork shoes. Size 40.
Wants to see the colour options.
The right update, for people who opted in.
A saved contact isn’t automatically a WhatsApp audience. Use approved templates for customers who opted in, and keep the message relevant to them.
Make the next conversation easier.
- 1
Collect the details
Ask for the information that helps you understand the enquiry.
- 2
Keep it organised
Save useful answers, add tags and leave helpful notes.
- 3
Follow up with context
Use what you know to make the next exchange more useful.
A little more about customers & leads.
Here are some helpful answers about Waabot.
Still have questions?
Talk with our sales team to better understand the scale of your business and recommend the right plan for you.
Keep the person in the picture.
Connect useful details with helpful answers and personal replies.
Give every enquiry a little more context.
Collect useful details, keep them organised and make your next follow-up feel personal.